With 15,000 new users signing up for their web hosting every day, and over 29 million users host with them.
Hostinger must be doing something right! Right?
Well that is what this Hostinger review aims to find out.
Their promise is to create an easy to use, reliable, developer-friendly web hosting service that offers stellar features, security, fast speed and great customer service at a price that is affordable to everyone.
But can Hostinger keep their promises, and can they up with the other big players in the web hosting game?
Here I’m looking at the good, the bad, and the frequently asked questions users have about their web hosting services. Anyone looking for a quality web host knows that proper research is the solution to any hosting issue!
This is what you’ll learn from this review
- Hostinger Pros
There are loads of good things about this web host. Here I will take a close look at the pros of using Hostinger.
- Hostinger Cons
But there are a few negatives as well. Here I will take a close look at the cons that you need to be aware of.
- Hostinger Plans & Prices
- Do I Recommend Hostinger?
Here is the summary where I tell you if I recommend them or if I think you are better off going with a Hostinger alternative.
Let’s take a look at the pros and cons of using Hostinger.
Hostinger has a lot of good things going for them and here I am going to take a look at the things I like about them.
Fast Servers & Speed
It’s imperative that your website load quickly. Any webpage taking more than a few seconds to load will lead to customer frustration and ultimately, customers leaving your site.
If your webpage takes more than 5 seconds to load, then you can pretty much forget about getting that person to visit your webpage.
Hostinger has servers in the USA, Asia, and Europe (UK). Their servers use a 1000 Mbps connection, and having a fast connection like that will affect your speed.
But how fast are they exactly? Well pretty darn fast to be exact.
I created a test site on Hostinger using the Twenty Seventeen WordPress theme.
The test site loaded in just 1 second. Not bad but wait it gets better.
Hostinger’s recently launched a business hosting service that comes with built-in caching.
By simply activating the “automatic cache” option in the Cache Manager settings I was able to shave off another 0.2 seconds of the load time.
This resulted in the test site loading in just 0.8 seconds. Simply by toggling a “switch” from off to on. Now that’s pretty impressive!
I recommend that you check out their new business hosting plans.
You can check out the pricing and more details about their Business Hosting here.
All in all, it’s pretty safe to say that one of their focus is speed and that is what sets them apart from many other web hosting options available to customers.
Really Easy to Use
You’ve probably never come across an easy-to-use web hosting service before, but I’ll show you that it’s in fact possible.
There is a bit of preference here, but mainly the control panel uses the same concept as the Microsoft tiles. You can easily see the category or option as well as a picture that provides a bit of insight if you’re not sure what it does.
With these large buttons, you can find anything you need at any point in time. They aren’t trying to hide features or settings to keep your space looking cleaner. Instead, they put it all out there on display, so anything you need is right at your fingertips.
If you’ve previously used another web hosting service, you might miss the cPanel. The cPanel seems to be the only consistent feature among web hosting services, but many new users have difficulty navigating it and finding what they need.
How To Install WordPress on Hostinger
Installing WordPress couldn’t be more straightforward. Here below I’ll show you how.
1. First you select the URL to where WordPress should be installed.
2. Next you create the WordPress administrator account.
3. Then add a bit of extra information about your website.
Finally, your WordPress site is getting installed.
Access login information and details
There you have it, have WordPress installed and ready in just three simple clicks!
Good Security and Privacy
Most people think that all they need is an SSL certificate and they’ll be fine. That isn’t the case though, you need lots more security measures than that to protect your site, and that’s something Hostinger understand and offer their users.
Bitninja comes included on all plans. It’s an all-in-one real-time protection suite that prevent XSS, DDoS, malware, script injection, brute force and other automated attacks.
Every plan also comes with SpamAssassin, it’s an email spam filter that automatically scans for and removes email spam.
All plans come included with:
- SSL Certificate
- Cloudflare Protection
- Daily to Weekly Data Backups
- BitNinja Smart Security Protection
- SpamAssassin Protection
Hats off to Hostinger for taking security so seriously, considering their already cheap web hosting plans they are still able to provide industry leading security measures.
Free Website Builders and Free Domain Name
Hostinger is moving in with the big names in the website building market because this web hosting service helps you build your website from the ground up.
What Hostinger offers is the opportunity to create a unique website. They stay away from cookie-cutter themes that make every site look the same.
Regardless of which plan you go with, you can find the template that suits your look best and customize away.
Every part of the page is completely customizable, so there’s no reason you can’t design the website of your dreams. Their templates are beautiful, and the custom website design is easy to navigate.
When you’re ready to put your site on the internet for everyone to see, you’ll pick a free domain name if you’re using either the Premium or Business package.
Domain names can be a bit tricky because they seem so cheap at first. But, domain names can become quite expensive.
If you can save a bit of money on a domain name now, it’s worth the cost of using a web hosting service.
Best of all, building a website with Hostinger requires zero percent coding or technical knowledge.
Superb Knowledge Base
That’s right, Hostinger wants to share their knowledge with you, so they provide a complete knowledge base including:
- General information
- Video walkthroughs
These helpful tools are useful for anyone that’s new to working with a hosting platform. You can learn to solve your problem yourself while you’re waiting for the customer service staff to get back to you.
Unlike most WordPress hosting sites, you won’t have to toggle between your Hostinger webpage a YouTube video to find a feature. Their learning-based business platform also pushes users to learn by communicating with the support staff.
All customer service support staff approach their chat conversations with the mentality of a teacher.
This goal of educations has made a big difference in their customer collaboration. There are more reported errors, and users notice immediately when something on their website isn’t quite right.
Although Hostinger pulls the same tactics that every other web hosting website does, they do have great prices.
In fact, Hostinger is one of the cheapest hosting options, and they include the registration of 1 domain name for free. Yes, you have to pay for other, but they’re still affordable prices.
There’s a lot to say about Hostinger’s prices, but mostly, the focus is that you get a lot of feature for very little money.
Excellent Email Tools
So many people forget the benefits of email tools. When a customer signs up for Hostinger, using the top 2 tier plans, they have access to unlimited emails accounts without any charge. Typically, site owners are very stingy with their email accounts because they quickly become expensive.
But, with Hostinger the site owner than access webmail from anywhere and manage accounts. Other users can also access their mail whenever it’s convenient for them.
The email tools include:
- Email forwarding
- SpamAssassin Protection
These features are among some of the best features available in any web hosting service. Email forwarding can make sending documents, videos, or eBooks to your customers a breeze. It also means you won’t have to give out a personal email address or even leave your web hosts website.
Hostinger uses its top-quality email tools to become your hub for communicating with your staff, your team and your customers. Hostinger has found what website owners needed and delivered with outstanding results.
Knowledgeable Customer Service
There are a ton of things that can go wrong for a customer support team. Unfortunately, customer support for Hostinger isn’t the well-rounded team it should be. Instead, you get outstanding service after a long wait.
The long waiting times aside, the customer service is outstanding. Their support staff is very knowledgeable, and they explain what they’re doing to fix your problem.
It’s not just the secret technology support person’s dream that you’ll be able to fix it yourself one day, they genuinely want to share what they’re doing.
Many people enjoy handing off the maintenance responsibilities to their web hosting service and call it a day, but the customer service team at Hostinger has a way of pulling you in and getting you involved.
When we started looking at Hostinger pros and cons, there was a clear indication that customer service would fall into both segments.
Strong Uptime Record
Hostinger does what every web hosting platform should do: keep your site online!
Although any web host will occasionally have downtime, hopefully just for regularly schedule maintenance or updates, but you don’t want your site to be down more than a few hours.
Ideally, you’ll have some scheduled downtime without keeping your site offline for more than 3 to 5 hours over the course of the month. You’re looking for about 99.40% uptime.
Every website hosting option has its downsides, but the question comes down to what you’re willing to put up with and what you’re not. Hostinger isn’t an exception. They do have some negatives, but their positives are very compelling and that makes it difficult to pass up this hosting service.
Slowish Customer Support
The biggest downside here is that you must be logged in (i.e. you have to create an account) to be able to access live chat. It’s not the biggest thing in the world but it can be a negative factor for some.
Customer support for Hostinger is a double-edged sword. Their support teams are outstanding and very knowledgeable. But getting ahold of them can be a bit of a pain.
Hostinger’s ability to live chat is useful, and they create support tickets that you can track. But, you might be sitting with a live chat window open for 10 or more minutes.
Then your customer service person might need to find another resource to ensure they’re giving you’re the correct information. When it comes down to wait times, you’ll probably be frustrated.
There’s also the issue of not being able to contact a customer service person until you’re logged into your account. This restriction means that you can’t ask questions before you go through the sign-up process. You can submit a general inquiry which will create a sort of ticket, but that will have a delayed response as well.
Simplicity Killed the cPanel
The cPanel was the one constant feature across almost every web hosting service for the last decade or so. Now, Hostinger has taken it away. For the new website owners, it’s not that big of a deal they can’t miss what they never had.
However, when you consider the experienced website owners, and developers who spend many hours a day working on their web hosting service it’s a big letdown.
The simple setup of their customized control panel is nice, but many experienced website owners and developers prefer familiarity over simplicity.
Advanced users would much appreciate the option of a cPanel over Hostinger’s control panel. Again, this isn’t an issue for most users, but some of us prefer the good ol’ cPanel.
Pricing (isn’t as cheap as it looks)
Although the plans are only a few dollars a month, pricing is a pitfall in this Hostinger web hosting review. The issue isn’t the price itself; it’s the price that comes afterward and the fact that you have to pay annually.
Through experiencing and in researching, there are very few, if any, web hosting services that allow you to pay month to month. But, they all like to advertise that the service is only $3.99 a month!
That’s great, but once you tack on the security (which you need) and tax, you’re paying close to $200 because as soon as you try to pay for only 12-months, it’s suddenly $6.99 a month instead of $3.99.
These unpleasant tactics aren’t limited to Hostinger by any means because a lot of other web hosts use the same tactic. But it is disappointing to see them sinking down and using these annoying tricks.
Hostinger has a continuous “On Sale” option for your first year, and after that, if you sign up for a more extended period, you save on the overall costs.
With Hostinger you must commit to 48 months of service. If you decide that Hostinger isn’t your best decision after the 30-day money back guarantee you will have to climb mountains trying to get your money back.
However, they have no problem upgrading you if you want to go a tier higher. What it comes down to is the annoyance of using low prices to draw people in and then shocking them in the subtotal!
More About Their Payments (Continued)
Aside from the basic pricing setup, there are 2 issues with payments. The first one relates to the hassle-free money back 30-day guarantee. Within the 30-days there are a few exceptions that don’t qualify for a refund, and they are:
- Domain transfers
- Any hosting payment made after the free trial
- Some ccTLD registries
- SSL Certificates
The ccTLD registries aren’t common, but do include:
- Many more
These restrictions on your money-back guarantee are more of a frustration than anything else. It seems to possibly have something to do with transferring money that would result in fees.
Finally, the last con when it comes to payment is that regardless of what plan you’re on, Hostinger only provides 1 website. That means that you have to pay for any additional domains. These domains range from $0.99 to over $17.00 depending on which extension you select.
Pricing & Plans
Hostinger is a very affordable web host when compared to other shared web hosting services out there.
Here are their three shared hosting plans and features included:
|Disk Space:||10 GB||Unlimited||Unlimited|
|Speed:||n/a||3x Optimized||5x Optimized|
|SSL Certificate||Let’s Encrypt||Let’s Encrypt SSL||Private SSL|
|Money Back Guarantee||30-Days||30-Days||30-Days|
The most important thing to remember with pricing is their permanent “sale” for your first 48-month payment.
The cheapest option, single shared hosting is only $0.80 per month while the business package is $7.95 per month.
These prices are nearly unbeatable, and they would be great prices even without the permanent sale that Hostinger has going.
Business Hosting Plans
Hostinger just recently launched a new business hosting service, and it’s pretty awesome. It’s the web hosting I recommend and what made my test site load in just 0.8 seconds.
Basically they have created a powerful combination of two services (shared web hosting and VPS) and called it business hosting. The service combines the power of a dedicated server with an easy-to-use of cPanel.
So basically, it’s running on VPS without having to take care of all the backend stuff.
|Disk Space:||40 GB||80 GB||160 GB|
|RAM:||3 GB||6 GB||12 GB|
|24/7 Live Support:||Yes||Yes||Yes|
|Money Back Guarantee||30-Days||30-Days||30-Days|
Hostinger’s business hosting plans give you the power of a dedicated server without the technical struggle to succeed online delivers speed and reliability.
All in all, it’s a very powerful type of hosting with no technical skills as it’s fully managedby 24/7 dedicated support that will help you every step of the way.
Quick Facts & Frequently Asked Questions
Probably the most common question is about their money refund. They offer a 30-day money back guarantee and unlike other hosting services that make it a pain to get any form of a refund, you can contact Hostinger and tell them you decided it wasn’t a good fit for you.
Of course, they’ll ask you questions, but you won’t get someone trying to upsell you or lock you into a contract.
The 30-day money back is guaranteed to be hassle-free. This makes it a great option for new bloggers or business people who aren’t sure that they can handle the technical side.
Here are a few more frequently asked questions:
Question: What is Hostinger?
Answer: Hostinger is a web hosting company based out of Lithuania in Europe that offers shared web hosting, VPS hosting, business hosting and domain names. You can find their official website here.
Question: Do you receive a free domain?
Answer: One domain name registration is offered for free if you sign up for their annual Business or Premium shared hosting plan.
Question: What payment methods do they accept?
Answer: Hostinger accepts credit cards, PayPal, and Bitcoin.
Question: Is it a good hosting for ecommerce? Do they offer SSL, shopping carts and payment processing?
Answer: Yes, it’s a good web host for online stores as they provide a free SSL certificate, as well as fast servers and security features to make sure your online store loads fast and is secure.
Question: Do they provide an uptime guarantee and refund you for downtime?
Answer: They offer industry-standard 99.9% service uptime guarantee. If they do not meet this level of service, you can ask for a 5% credit of your monthly hosting fee.
Question: Is it a good hosting service for WordPress?
Answer: Yes, they fully support WordPress blogs and sites.
What Features Come With Their Premium & Business Plans?
All of them! That’s right, every feature that Hostinger has to offer is available to you. The top 2 plans are well worth the investment if you’re launching a business or looking to create a site that will see a lot of traffic.
You’ll have access to an unlimited amount of email accounts at no cost to you. You will also have these great features:
- Email autoresponders
- Enable and disable accounts
- Provide forwarded emails to customers
- Email spam filtering
There are many more great features, but the features listed here are the features that benefit all users. If you’re looking for a great set of features, the Premium or Business plans are your best bet.
You can also be sure to find these features in every plan, including the entry-level $0.80 per month plan
- SSL support
- SSD servers
- Anti-DDoS protection
- Anti-malware protection
- Email accounts
- Free website builder and a Free domain name
- FTP accounts
- Website transfer
- Over 200 website templates
- Auto script installer
- Choice of server location
These features make Hostinger stand out from other web hosting services as they include more features for lower prices.
How Can I Trust a Web Host I’ve Never Heard of Before?
Okay so you may never have heard of them before. Hostinger started out in 2004 and has been rapidly growing ever since.
In 2007, they became 000webhost.com, a free and with no advertising web hosting service. Then, in 2011 they pivoted into the web hosting company they are today.
They have over 29 million users in 178 countries across the globe, and they get on average 15,000 new sign-ups every day. That’s one new customer signing up every 5 seconds!
So is Hostinger good and safe to use? Well the above should speak for itself, and I think their shared hosting platform is made of some pretty amazing features at some of the lowest price in the hosting industry.
Do I Recommend Hostinger?
Yes, I think Hostinger.com is an excellent web host.
Both for complete beginners and seasoned “webmasters”.
There are so many great features at great prices regardless of which plan you decide to purchase.
The shared web hosting plan I recommend is their Premium package, as this offers the most significant value. You’re getting nearly all of the benefits of the business package at a much lower cost. Do watch out for their sneaky pricing though!
When you’re looking to setup your Hostinger web hosting service, determine if you need 5x the estimation on speed. If so, the business plan is right for you.
But the plan I really recommend, if you can afford it, is their Business hosting. It’s their “hybrid” shared web hosting and VPS web hosting service. This one is da bomb!
Probably the most missed feature in Hostinger that nearly every other web hosting website has is phone support. Many people using Hostinger are new users that need help, but for most users live chat and emails/tickets should suffice.
But, Hostinger makes up for it with their in-depth and easy to follow videos, tutorials, and walkthroughs. Their excellent chat service is fantastic as well as their staff is very knowledgeable.
Throughout this Hostinger review (September 2018 update), I have repeatedly mentioned the convenience, ease of use, and simple interface of Hostinger. These features that cater to the user experience make this a top choice for any website owner, new or experienced.